What Prices and Fees Should I Pay Attention To?

Managing your finances in a Sønderborg dormitory involves more than just paying your monthly rent. To avoid unexpected costs and high utility fees, you must actively monitor your consumption and understand which maintenance issues are your financial responsibility.

Tracking Heat and Electricity

Dormitory residents in Sønderborg are responsible for their own utility usage. You can monitor your heat and electricity consumption in real-time to avoid a large bill at the end of the year.

• Download the ISTA Ecotrend app from Google Play or the App Store.
• Use the username and password sent to your email to log in.
• If you have questions about your data, contact mail@sbsyd.dk or read the official consumption guide.
• If you receive an unusually high utility bill, you may be eligible for financial assistance.

Avoiding Emergency Service Fees

Calling for assistance outside of office hours can lead to significant charges if the situation is not a genuine emergency. Use the emergency phone number (+72 28 28 19) only for critical damage.

• Legitimate Emergencies: Call only for burst water pipes, rising water from a blocked sewer, or a total loss of electricity or water in your unit.
• Before Calling: Check your fuses and relay. Verify on the utility company’s website if there is a general area outage.
• Private Costs: If you lock yourself out of your room, you must contact a locksmith at your own expense. The emergency service will not assist with lockouts.
• Wait for Office Hours: You are expected to wait until the office or janitor is available for non-urgent issues like a broken fridge, running toilet, clogged drain, or insect problems. Review the full list of non-emergency situations to avoid being billed for a call-out.

Maintenance and Waste Compliance

Improper care of your accommodation can result in fees or deductions from your deposit when you move out. Following standard procedures ensures you are not held liable for damages.

• Waste Disposal: You must follow specific sorting of waste rules. Improperly discarded hazardous waste can result in fines or cleaning fees.
• Technical Setup: Ensure your internet is correctly installed by following the official video guide. Requesting a technician for a simple setup error may result in a service fee.
• Participation: Stay updated on building rules and potential fee changes by attending residents’ meetings and completing the student well-being monitor.

By using the ISTA app to track your energy and reserving the emergency line for actual disasters, you protect your budget from avoidable expenses. The most critical rule is to distinguish between a maintenance emergency and a personal mishap; taking responsibility for your own keys and monitoring your daily energy use is the only way to ensure your costs remain predictable.